Privacy policy

Valune is a brand operated by VALP Corp, a SAS with capital of €100, registered under SIREN 108 559 204, VAT number FR27108559204, based in Cabrières, France. Contact: contact@valune.ch

1. Right of withdrawal
You have 60 calendar days from receipt of your order to return a product, with no need to justify your decision.

2. Return conditions
To be accepted, the returned product must be:

• in its original condition, unused
• in its complete packaging (box, accessories, instructions)
• accompanied by the order form or proof of purchase

Any product that is incomplete, damaged, or clearly used will not be accepted.

3. Return procedure
Before returning anything, contact us at contact@valune.ch with your order number and the reason for the return. We will provide you with the return address and a return slip to include in the package. Return shipping costs are the customer's responsibility.

4. Refund or store credit
Once the returned package is received and approved, you may freely choose between:

• a full refund to the payment method used for the order, processed within 5 to 10 business days
• store credit of an equivalent amount, valid for 12 months on the Valune store

5. Defective product or delivery error
If you receive a defective or damaged product, or one that does not match your order, contact us immediately at contact@valune.ch with supporting photos. In this case, we cover the return shipping costs and proceed with a replacement or full refund, according to your preference.

6. Non-returnable products
The following cannot be returned: unsealed products for which return is not possible for hygiene or health reasons.

7. Contact
For any question relating to a return: contact@valune.ch
Last updated: June 15, 2026

PRIVACY POLICY

1. Data controller
Data collected on valune.ch is processed by: VALP Corp, a SAS registered under SIREN 108 559 204, VAT number FR27108559204, based in Cabrières, France. Contact: contact@valune.ch

2. Data collected
We collect the following categories of data:
Identification and contact data: first name, last name, email address, shipping address
Order data: products purchased, amounts, order history
Payment data: processed directly by Shopify Payments, VALP Corp does not have access to raw banking data
Browsing data: pages visited, interactions on the site, via cookies and tracking pixels

3. Purposes of processing
Your data is used to:
process and ship your orders
manage customer service and returns
send transactional communications related to your order
send you marketing communications if you have consented to it (newsletter, promotions)
improve our store through the analysis of browsing behavior
deliver targeted advertising via Meta (Facebook, Instagram)

4. Legal bases

5. Data recipients
Your data may be shared with the following third parties, strictly within the scope of their duties:
Shopify Inc.: store hosting and payment processing
Meta Platforms: advertising delivery via the Meta Pixel
Klaviyo Inc.: management of marketing email communications
Carriers: for the shipping and delivery of your order
These providers act as data processors and are contractually required to protect your data.

6. Transfers outside Switzerland
Some providers (Shopify, Meta, Klaviyo) are based in the United States. These transfers are governed by appropriate safeguards, including standard contractual clauses recognized by the competent authorities.

7. Retention period
Order data: 10 years (accounting obligations)
Marketing data: until you withdraw your consent
Browsing data (cookies): 13 months maximum

8. Your rights
In accordance with the Swiss Federal Act on Data Protection (FADP), you have the following rights:
right of access to your data
right of rectification
right to erasure
right to restriction of processing
right to object to direct marketing
right to data portability
To exercise these rights, contact us at contact@valune.ch. We respond within 30 days.

9. Cookies
Our store uses cookies for operational, analytics, and targeted advertising purposes. You can manage your preferences via the consent banner shown on your first visit.

10. Changes
We reserve the right to update this policy. Any substantial change will be notified by email to registered customers or via a notice visible on the store.

11. Contact
For any question about your data: contact@valune.ch